Return Policy
At Vellorix, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to process a return or exchange.
1. Eligibility for Returns
You can return most items within [Number of Days, e.g., 30 days] of receiving your order, provided they meet the following conditions:
- The item is unused, unworn, and in its original condition.
- The item is in its original packaging, with tags and labels intact.
- Proof of purchase (e.g., order confirmation or receipt) is provided.
Non-Returnable Items:Certain items cannot be returned, including:
- Personalized or custom-made items.
- Perishable goods (e.g., food, flowers).
- Intimate or hygiene-related items (e.g., underwear, swimwear) unless faulty.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at ranjeetjs644@gmail.com or call us at 8511963248 to request a return authorization.
- Provide Details: Share your order number and the reason for the return.
- Package the Item: Safely package the item with all original tags and receipts.
3. Return Shipping
- Customer Responsibility: You are responsible for return shipping costs unless the item is defective or incorrect.
- Prepaid Label: If applicable, we will provide a prepaid return shipping label via email.
- Tracking: Use a trackable shipping method to ensure safe delivery.
4. Refunds
Once we receive your returned item, we will:
- Inspect the item to ensure it meets return criteria.
- Process your refund to the original payment method within [Number of Days, e.g., 7-10 business days].
Note: Shipping fees and any non-refundable charges (e.g., gift wrapping) will not be refunded.
5. Exchanges
If you wish to exchange an item:
- Contact us to ensure the desired replacement is in stock.
- Follow the same steps as a return.
- Once we receive the original item, we will ship the replacement.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at ranjeetjs644@gmail.com with:
- Photos of the damage or defect.
- Your order number.We will provide a full refund or replacement at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received a refund within the specified time:
- Check your bank account or payment method.
- Contact your bank or credit card company, as processing times may vary.
- If the issue persists, contact us for further assistance.
8. Contact Us
For any questions or concerns about your return, please reach out:
- Email: ranjeetjs644@gmail.com
- Phone: 8511963248
- Address: IN
Thank you for shopping with Vellorix. We are committed to ensuring a seamless and hassle-free return experience for you.
